Privacy Policy

Last Updated: 1/11/26
 

Top-Down Inspections LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our professional home inspection services. This policy is designed to comply with the California Consumer Privacy Act (CCPA/CPRA), the Florida Digital Bill of Rights (FDBR), and other applicable US state and federal laws
.

1. Information We Collect

We collect the following categories of personal information:

• Identifiers: Name, Date of Birth, email address, phone number, and IP address.

• Commercial Information: Billing address, service history, and jobsite details (property address, property type).

• Financial Data: Payment card numbers (processed securely via Wix.com and PCI-DSS compliant gateways).

• Internet/Network Activity: Browser type, device information, pages viewed on our site, time on site, and referring sources.

• Geolocation Data: Physical address of the inspection and approximate location derived from IP addresses.

• Professional/Inspection Data: High-quality photos/videos of property defects, written findings, measurements, and technical site conditions.

• Inferences: Customer preferences and popular service trends (e.g., radon or sewer scopes).

​

2. How We Use Your Data

We use the collected data for the following "Business Purposes":

• Service Delivery: Scheduling appointments, performing inspections, and delivering detailed reports.

• Internal Operations: Bookkeeping, tax filing, and managing legal forms.

• Business Growth: Analyzing marketing effectiveness (ROI), lead sources (realtors, organic search), and customer behavior.

• Communication: Sending service updates, troubleshooting accounts, collecting fees, or polling opinions via surveys.

• Security: Fraud detection (via XSRF-TOKEN) and protecting the integrity of our platform.

​

3. Data Storage and Retention

Your data is stored on secure servers provided by Wix.com behind a firewall. Specifically:

• Confidentiality: We treat inspection findings and client details as confidential.

• Retention: We do not store sensitive data longer than necessary, except for records required by law for bookkeeping and tax purposes and written reports for documentation. (e.g., written reports and pictures, invoices, job dates, and contact info).

• Third-Party Processors: We use Wix and payment processors who adhere to PCI-DSS standards to ensure your credit card information is handled securely.

 

4. Disclosure and "Selling" of Data

• No Sale of Data: We do not sell your personal information to third parties for monetary compensation.

• Sharing: We may share data with service providers (e.g., Wix, Google Analytics, or assigned inspectors) solely to perform business functions on our behalf.

• Legal Requirements: We may disclose information if required by law to government or federal agencies.

​

5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and monitor performance.

• Essential Cookies: Required for security and site functionality (e.g., svSession, hs).

• Analytics: We use tools like Google Analytics to track website traffic. You can opt-out of Google Analytics here.

• Management: You can adjust your cookie settings through your browser at any time.

​

6. State-Specific Consumer Rights

Depending on your residency (including California and Florida), you have the following rights:

• Right to Know/Access: You may request a list of the personal data we have collected about you.

• Right to Delete: You may request that we delete your personal information, subject to certain legal exceptions (like tax record retention).

• Right to Correct: You may ask us to update inaccurate information.

• Right to Opt-Out of Profiling: You have the right to opt-out of automated processing used for profiling.

• Right to Non-Discrimination: We will not discriminate against you for exercising any of these privacy rights.

​

7. Access and Withdrawal (Contact Us)

To exercise your rights, or if you wish to stop the processing of your data, please contact us at:

• Email: topdown756@gmail.com

• Mail: Top-Down Inspections LLC, 523 Hampton Ave, Lakeland, FL, 33801.

​

8. Policy Updates

We reserve the right to modify this policy at any time. Changes take effect immediately upon posting. If we make material changes, we will notify you here so you remain aware of how we handle your information.

​

9. Right to Opt-Out of Sale or Sharing

Top-Down Inspections LLC does not sell your personal information for money. However, like many businesses, we use third-party services (such as Google Analytics) that may use cookies or tracking technologies to "share" data for personalized advertising or site optimization.

If you are a resident of California or another state with applicable privacy laws, you have the right to opt-out of this sharing.

How to Exercise Your Opt-Out Rights:

• Email Request: Send an email to topdown756@gmail.com with the subject line "Opt-Out Request" and include your name and the email address associated with your account.

• Browser Controls: You can set your browser to send a Global Privacy Control (GPC) signal. Our website is designed to respect these signals where technically feasible via the Wix.com platform.

• Cookie Settings: You can manage or revoke your consent for non-essential cookies at any time through our Cookie Settings banner (if on mobile, on the left of your screen click the fingerprint Icon).

Once we receive and process your request, we will stop sharing your personal information with third parties for these purposes, unless you later choose to opt back in.