Refund and Cancelation Policy

Last Updated: January 15, 2026

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At Top-Down Inspections LLC, we strive to provide the highest quality home inspection services. This policy establishes the legal relations between our business and our customers regarding the conditions under which a refund may be provided.

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1. Cancellation and Rescheduling

• Notice Required: We require at least 24 hours' notice for any cancellation or rescheduling of a confirmed appointment in order to receive a full refund.

• If the inspection is canceled on the date of the inspection for any reason, the client at the discretion of the inspector may loose their deposit (if any), and must reschedule with a new deposit or rescheduling fee (additional to the original inspection price) for the same amount as the initial deposit. The inspector is not responsible for any disruption in the inspection process caused by construction, renovations, painting, cleaning, or any other activity occurring at the inspected property at the time of the inspection. 

• Cancellation Fee: Appointments canceled with less than 24 hours' notice may be subject to a cancellation fee of $50.00 or the amount of the deposit to cover administrative costs and scheduling displacement.

• No-Show Policy: If our inspector is unable to gain access to the property at the scheduled time without prior notice, a "trip charge" or the full inspection fee may be applied.

• The Inspector may charge an additional fee of $50 per hour (rounded to the half hour) for the time spent unable to access the property on the date and time of the scheduled inspection.

• The Inspector reserves the right to cancel the inspection after the first hour of inaccessibility and the client may lose their deposit (if any)

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2. Refund Eligibility and Timeframes

In accordance with consumer protection laws, we clearly define our refund conditions as follows:

• Pre-Paid Services: If you cancel with more than 24 hours' notice, you are eligible for a full refund, minus any non-refundable third-party processing fees.

• Completed Inspections: Once an inspection is performed and findings are delivered, no refunds will be issued. Our service consists of professional expertise and time expended during the site visit and report generation.

• Partial Inspections: If specific systems are un-inspectable due to lack of utility service, unsafe conditions, or inaccessibility, no partial refund is provided. We may offer a re-inspection of those specific items at a reduced rate once the issues preventing inspection are addressed.

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3. Satisfaction and Dispute Resolution

We stand behind our work, which conforms to the Florida Standards of Practice and DBPR rules. If you believe an error occurred:

• Notification: You must notify us at topdown756@gmail.com within 60 days of receiving your report and must conform to the terms of the signed pre-inspection agreement.

• Limitation: As stated in our Terms & Conditions, our liability is limited to the cost of the inspection fee.

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4. Processing Refunds

• Method: Approved refunds are issued to the original payment method used at booking. Such refunds are subject to any fees associated with payment and refund processing.

• Timeline: Please allow 5–10 business days for the refund to appear on your statement.​

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